Privacy Notice

This Privacy Notice explains how LotAnalyst ("we", "us", "our") collects, uses, and shares personal data when you use our website and property diligence service. LotAnalyst is the data controller for personal data processed in connection with our service.

1. Information we collect

• Account data: name, email address, login credentials.
• Usage data: property searches you run, reports you generate, feature interactions.
• Device and log data: IP address, browser type, device identifiers, timestamps.
• Support data: messages you send us when contacting support.
• Billing-related data: handled by Paddle as our Merchant of Record (see below).

2. How we use your data

• To create and operate your account (legal basis: contract performance).
• To provide the service, including running searches and generating reports (contract performance).
• To prevent fraud, abuse, and security incidents (legitimate interests).
• To improve and develop the service (legitimate interests).
• To respond to support requests and communicate with you (contract / legitimate interests).
• To comply with legal obligations.

3. Who we share data with

• Service providers / subprocessors: hosting, database, analytics, error monitoring, and support tooling.
• Merchant of Record: Paddle processes payments, manages subscriptions, handles taxes and invoicing for all paid plans.
• Professional advisers: legal, accounting, and compliance advisers as needed.
• Authorities: where required by law or to protect our rights.

4. Data retention

We keep personal data only as long as needed to provide the service and comply with legal obligations. Account and usage data is deleted or anonymized within a reasonable period after account closure, unless we are required to retain it longer.

5. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. Where we rely on consent, you can withdraw it at any time. To exercise these rights, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

6. Security

We use appropriate technical and organizational measures — including encryption in transit, access controls, and least-privilege practices — to protect personal data against unauthorized access, loss, or misuse.

7. Cookies

We use strictly necessary cookies to keep you signed in and to operate the service. We may use limited analytics cookies to understand product usage. You can control cookies through your browser settings.

8. International transfers

Personal data may be processed in countries outside your own. Where applicable, we rely on appropriate safeguards such as Standard Contractual Clauses to protect transfers.

9. Contact

Questions about this notice or your personal data? Contact LotAnalyst via the support channels available inside the product.