Refund Policy

LotAnalyst offers a 30-day money-back guarantee on subscription purchases. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our Merchant of Record, Paddle. To request a refund, visit paddle.net and locate your order, or contact our support team and we will help you submit the request.

What's eligible

• Subscription charges within 30 days of the order date.
• Renewal charges where you contact us promptly after the renewal.

Search credits

Each plan includes a monthly allowance of parcel analyses ("search credits"). Credits are counted as follows:

• One credit per analysis. Each submitted analysis consumes one credit, including repeat analyses of an address you have looked up before.
• Failed analyses are not charged. If an address cannot be resolved or a report fails to generate, the credit is automatically returned to your balance.
• Credits reset monthly and do not roll over. Unused credits expire at the end of each billing month and are not refundable for cash.

Cancellation

You can cancel your subscription at any time from inside the product. After cancellation, your plan stays active until the end of your current billing period, after which it will not renew.

Questions

For any questions about a refund, contact LotAnalyst via the support channels available inside the product, or reach out to Paddle directly at paddle.net.